We help brands define future-ready in-store technology strategies that connect with customers and elevate the brand experiences. Working closely with your teams, we map customer journeys, identify and recommend the right technologies and creative platforms to bring your vision to life.

Our approach ensures digital strategy is fully integrated - aligning experience, technology, and measurable outcomes. We start by gaining a clear understanding of your existing assets, data, and objectives, allowing us to define what success looks like from the outset.

From there, we design and deliver the end-to-end customer journey, advising on data capture, platform selection, and implementation to ensure your digital ecosystem is connected, scalable, and effective.

We design and deliver industry-leading retail environments, working in close partnership with architects, designers, contractors, and brand teams. From flagship stores and refurbishments to new store openings and concept spaces, we ensure in-store technology is seamlessly integrated from the outset.

Our end-to-end design and build services are tailored to each project, covering design development and technical specification through to on-site installation management, commissioning, and technical oversight. We work in line with the RIBA Plan of Work, bringing structured, reliable delivery at every stage.

With deep expertise across audiovisual infrastructures, we understand how complex technical systems interact. This allows us to act as a trusted technical partner, ensuring smooth coordination and confident delivery from concept to completion.

We source, supply, and install cutting-edge digital technologies quickly and at scale, supporting mono-brand, multi-brand, and multi-site retail environments. Our installation and maintenance teams are manufacturer-accredited engineers, holding the highest industry accreditations for commercial environments, including CSCS, PASMA, IPAF, and DBS, all backed by VIVID’s SafeContractor accreditation.

As an accredited partner to leading technology manufacturers, VIVID is uniquely positioned to deliver rapid turnaround on technology supply and installation across all top tier brands, ensuring safe, consistent, and high-quality deployment across individual stores or entire estates.

We provide tailored support and maintenance packages to suit your operational needs, from ongoing managed services to project-specific support. Our 24/7/365 support teams deliver remote monitoring, on-site maintenance, system optimisation, and staff training, ensuring your digital installations perform reliably long after launch.

With deep operational expertise in live retail environments, we help keep your technology secure, stable, and fully supported at scale.

From high-profile events such as Wimbledon and the Goodwood Festival of Speed to pop-ups, product launches, store openings, and in-store activations, we provide the digital infrastructure brands need to deliver every moment flawlessly.

We support a wide range of event formats—including runway shows, trunk shows, VIP and staff events, brand launches, celebrity appearances, promotions, and concession activations—ensuring all shopper communication triggers are digitally integrated and aligned with your retail environment.

Whether short-term or long-term, VIVID designs and delivers the right digital platforms and infrastructure to ensure brand experiences are seamless, engaging, and operationally robust.